It is always our goal to ship as fast as possible. Our store processes orders 10:30am-4:30pm EST Monday-Friday. We do not ship on weekends, holidays, during severe weather, or any other day the United States Postal Service is closed. MycoHaus does not guarantee same-day shipping because some of our items may take 2-4 business days to process due to the fact that they are made to order and may require sterilization. This is to ensure maximum freshness. We want nothing but to send out the best product possible! We will do our best to find the most cost-effective and appropriate shipping method for the items that you have ordered.
We have shipping rates available on our site for orders under 25 LBS. If you are ordering in bulk or placing a very large order, you must contact us prior to checking out so that we may provide you with the correct shipping rate. If you have any questions about bulk ordering or any shipping costs, please feel free to contact us at firstname.lastname@example.org
MycoHaus uses the United States Postal Service (USPS) as the primary method for shipping our products. UPS or Fedex services can be provided upon special request by the customer. However, you must contact us before finalizing your purchase so that we may provide an accurate shipping quote.
It is the customer’s responsibility to provide correct shipping information during time of check out. The address provided to us is the address we will ship to. MycoHaus is not responsible for errors on the part of the customer or the Postal Service. If you do experience any problems with shipping, such as lost or damaged packages etc… please contact our customer service department. We will do everything in our power to assist and correct the problem. However, we will not issue refunds or replacements to customers who provide us with incorrect shipping addresses.
Due to the multitude of various shipping laws regarding live and/or perishable items put in place by other countries, MycoHaus does not offer any kind of international shipping. We have had too many instances of packages being seized by customs and/or outright “missing packages” that we have decided not to ship internationally.
Under certain circumstances we may provide shipping of non-perishable or non-living items to Canada and other select countries. Please contact us prior to finalizing your purchase with any shipping inquiries you may have.
We reserve the right to refuse services and/or shipping to anyone anywhere for any reason.