We offer a 30 day return/exchange policy on all non-live/perishable items
Mycohaus does not accept returns of live items. If you suspect that your live Item is damaged or defective, contact us immediately. Our customer service team will assist you. In most cases replacements can be sent out.
We offer a 30 day return on perishable items pending the item has not been inoculated. We understand that sometime bags fail. Our customer service team is here to assist you. In most cases we will send out replacements.
The buyer is responsible for paying all shipping cost on returned items unless other arrangements have been made by our customer service team.
MycoHaus will replace defective merchandise free of charge provided that the following steps are taken:
- Damaged/defective merchandise must be reported to us within 7 days from the day of receipt. Failure to report damaged/defective products in a timely manner may result in additional fees for replacement or refusal or services.
- Having informed us of the intent to return product, please ship defective item(s) back to MycoHaus with sufficient and appropriate packaging. Please include the original box and/or packaging when possible.
- Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.
MycoHaus will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.
Merchandise being returned for reasons other than defect or damage will be subject to a restocking fee.
MycoHaus reserves the right to refuse returns, exchanges or send out replacement items to anyone who we feel is abusing our return policies.
Located East Of Cincinnati, Ohio
1002 Heiserman Rd
Milford, Ohio 45150
Monday thru Friday: 10am - 4pm