At the moment we are experiencing a record breaking amount of orders flowing in to our warehouse. We expect this is due to the increased amount of people staying at home and ordering more products online as a result of Covid-19 related issues. As we are only able to sterilize a finite amount of substrate in a 24 hour period we have become somewhat backed up with orders. We have our staff working around the clock to get things out as quickly as possible. We truly appreciate everyone’s patience and understanding in this matter. Please expect that your order will take a few days longer to process than normal.
We hope that everyone is staying as safe and healthy as possible during the COVID-19 pandemic. With some states carefully navigating the process of reopening while others begin the process of reversing due to a resurgence of cases, these are truly difficult and complicated times.
MycoHaus is not immune the the volatility cause by this global pandemic. Be aware that our team has been working diligently to put in place processes intended to minimize the supply chain disruptions caused by COVID-19. Our top priority will continue to be delivering the highest quality product available in our marketplace, while also providing excellent customer service and support. The production process for your order begins as soon as your order is placed. We do not maintain a backstock of inventory, and we refuse to sacrifice the quality of our products by purchasing lesser grade, more readily available materials used by some of our competitors.
Your business is truly appreciated. If your have any questions regarding your order, or any of our products, feel free to contact us at support@MycoHaus.com.
Stay safe, and stay healthy.