It is always our goal to ship as fast as possible. Our store processes orders 10:30am-4:30pm EST Monday-Friday. We do not ship on weekends, holidays, during severe weather, or any other day the United States Postal Service is closed. MycoHaus does not guarantee same-day shipping because some of our items may take 2-4 business days to process due to the fact that they are made to order and may require sterilization. This is  to ensure maximum freshness. We want nothing but to send out the best product possible! We will do our best to find the most cost-effective and appropriate shipping method for the items that you have ordered.

We have shipping rates available on our site for orders under 150 LBS. If you are ordering in bulk or placing a very large order, you must contact us prior to checking out so that we may provide you with the correct shipping rate. If you have any questions about bulk ordering or any shipping costs, please feel free to contact us at support@mycohaus.com

MycoHaus uses the United States Postal Service (USPS) and UPS as the primary method for shipping our products. Fedex services can be provided upon special request by the customer. However, you must contact us before finalizing your purchase so that we may provide an accurate shipping quote.

It is the customer’s responsibility to provide correct shipping information during time of check out. The address provided to us is the address we will ship to. MycoHaus is not responsible for errors on the part of the customer or the Postal Service. If you do experience any problems with shipping, such as lost or damaged packages etc… please contact our customer service department. We will do everything in our power to assist and correct the problem. However, we will not issue refunds or replacements to customers who provide us with incorrect shipping addresses.

INTERNATIONAL ORDERS

Due to the multitude of various shipping laws regarding live and/or perishable items put in place by other countries, MycoHaus does not offer any kind of international shipping. We have had too  many instances of packages being seized by customs and/or outright “missing packages” that we have decided not to ship internationally.

Under certain circumstances we may provide shipping of non-perishable or non-living items to Canada and other select countries. Please contact us prior to finalizing your purchase with any shipping inquiries you may have.

We reserve the right to refuse services and/or shipping to anyone anywhere for any reason

We offer a 30 day return/exchange policy on all non-live/perishable items Mycohaus does not accept returns of live items. If you suspect that your live Item is damaged or defective, contact us immediately. Our customer service team will assist you. In most cases replacements can be sent out. We offer a 30 day return on perishable items pending the item has not been inoculated. We understand that sometime bags fail. Our customer service team is here to assist you. In most cases we will send out replacements. The buyer is responsible for paying all shipping cost on returned items unless other arrangements have been made by our customer service team. MycoHaus will replace defective merchandise free of charge provided that the following steps are taken:

• Damaged/defective merchandise must be reported to us within 7 days from the day of receipt. Failure to report damaged/defective products in a timely manner may result in additional fees for replacement or refusal or services.
• Having informed us of the intent to return product, please ship defective item(s) back to MycoHaus with sufficient and appropriate packaging. Please include the original box and/or packaging when possible.
• Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.

Replacements will be shipped out once defective merchandise has been returned and evaluated for damage. This process can take a few days, but will take place as quickly as possible. MycoHaus will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended. Merchandise being returned for reasons other than defect or damage will be subject to a restocking fee.

CONTACT US

MycoHaus reserves the right to refuse returns, exchanges or send out replacement items to anyone who we feel is abusing our return policies.

This privacy policy discloses the privacy practices for mycohaus.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.What choices are available to you regarding the use of your data.The security procedures in place to protect the misuse of your information.How you can correct any inaccuracies in the information.

INFORMATION COLLECTION, USE AND SHARING

MycoHaus does not sell, rent or otherwise distribute contact information for our customers to any other parties.We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

INTERNET PRIVACY

MycoHaus does not record or track the Internet identity of individuals visiting our Web site. Our Internet Service Provider may track the Internet Protocol (IP) address of the computers accessing our site, and may make that information available to us. However, there is no way for us to determine from this information the email address or other identifying data of any individual Web surfer accessing our site. For instance: if you are an America Online subscriber and visit our site, our ISP will record that our online store was visited by x.x.x.x (where x is a number) or cache-xxx-xxx-proxy.aol.com, not (yourscreenname)@aol.com.

ORDERS

MycoHaus’ online store will request information from you in order to purchase products online. To buy from us, you must provide contact information (like name, shipping address, a valid e-mail address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. This information will not be sold, rented or otherwise dispensed to any other individual, organization or company. If we have trouble processing an order, we'll use this information to contact you.

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:

•     See what data we have about you, if any.
•     Change/correct any data we have about you.
•     Have us delete any data we have about you.
•     Express any concern you have about our use of your data.

SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

COOKIES

Our Online Store relies on cookies, electronic "ID badges" sent by the server and placed on your computer. It is through cookies that we are able to provide customers with such amenities as order status and automatic form completion. Neither MycoHaus nor the host of our online store use these cookies to track customers outside of the store, nor is any of the information contained in cookies offered or distributed to any other individual, organization or company.

LINKS

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

UPDATES

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you have any questions or concerns regarding our privacy policy, please feel free to contact us.